Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for PostPilot.Help, the social media content management and scheduling platform operated by Smith Medical, P.C. ("we", "us", or "our"). PostPilot.Help lets you connect social accounts such as YouTube, X, Instagram, Facebook, LinkedIn, TikTok, Threads, Bluesky, and Mastodon, and then publish and schedule posts to them.

By subscribing to a paid plan or purchasing a one-time pack, you agree to the terms below. This policy works alongside, and is governed by, our Terms of Service.

All payments are processed securely through Stripe. We do not store your full card details on our servers. We offer the following recurring plans:

• Free — no charge, no payment method required.
• Creator — $12 per month, billed monthly.
• Pro — $24 per month, billed monthly.

Monthly subscriptions renew automatically on the same calendar day each month using your saved payment method, until you cancel. Each renewal charge covers the upcoming billing period in advance.

In addition to subscriptions, we offer one-time packs that add credits or features to your account. These are charged once at the time of purchase and do not renew:

• Content Blitz — $9.99.
• Viral Growth — $14.99.
• Analytics — $19.99.

One-time packs are consumable. Once the credits or features included in a pack have been used, in whole or in part, that pack is generally non-refundable. See Section 5 for how we handle good-faith requests.

You can cancel a paid subscription at any time, with no cancellation fee, directly from your billing settings inside the app. There is no need to contact support to cancel, though we are happy to help if you get stuck.

When you cancel, your plan stays active until the end of the period you have already paid for, and you keep full access to your paid features until that date. After the period ends, your account moves to the Free plan and you will not be charged again. We do not automatically delete your scheduled posts or connected accounts when you downgrade, but some paid-only features will become unavailable.

We want PostPilot.Help to be worth paying for. If it is not working for you, reach out and we will try to make it right. Our good-faith refund approach is:

• Monthly plans: If you contact us within 14 days of a monthly charge and have not made significant use of the paid features during that period, we will generally refund that charge in full.
• Renewals you forgot to cancel: If a renewal charged shortly after you stopped using the service and you reach out promptly, we will review it fairly and may offer a full or pro-rated refund at our reasonable discretion.
• One-time packs: Unused packs may be refunded within 14 days of purchase. Once a pack's credits or features have been used, it is generally non-refundable.

This policy does not promise unconditional or automatic refunds. Each request is reviewed individually and decided in good faith. Nothing here limits any rights you may have under applicable consumer protection law.

To request a refund or ask a billing question, email us at smithappsupport@gmail.com from the address on your account. Please include the email tied to your account, the approximate charge date and amount, and a short note on why you are requesting the refund.

We aim to respond within a few business days. Approved refunds are returned to your original payment method through Stripe and may take several business days to appear, depending on your bank or card issuer.

If a renewal payment fails, for example because a card has expired or has insufficient funds, we will automatically retry the charge over a short period and email you a reminder to update your payment method.

If payment continues to fail, your account may be moved to the Free plan and paid features may be paused until billing is resolved. Restoring a valid payment method re-enables your plan; we will never silently charge an old, removed card.

We may change plan prices or pack pricing from time to time. If we change the price of a subscription you are currently on, we will give you advance notice by email before the new price applies to a future renewal. You can always cancel before the next renewal if you do not wish to continue at the new price.

If you have a billing concern, please contact us first at smithappsupport@gmail.com we can almost always resolve issues faster than a bank dispute. Filing a chargeback without contacting us may result in your account being suspended pending review, since it reverses funds and can incur fees. We reserve the right to contest chargebacks we believe are made in error.

This policy is governed by the jurisdiction set out in our Terms of Service. For billing, refund, or cancellation matters, and for copyright matters directed to our designated agent, contact smithappsupport@gmail.com.